Let's dive into the details! Who can use this feature?
Contact bar png manual#
Use this to quickly understand what happened on a call and prepare for the next call.Ĭurrently, the post-call summary includes action items, snippets, and manual notes. After a call ends, the post-call summary screen will display a summary of the key information discussed on the call. Finding specific coachable moments within a call can be time-consuming, but with the Vi Call Summary, managers can easily find those moments on users' calls. A key responsibility of managers is evaluating and providing performance based feedback.